Refund policy

Last Updated: June 2026

At FEPOHOP, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Items marked as non-returnable or final sale
  • Products that have been used, damaged, or altered after delivery

Return Process

To initiate a return, please contact us with your order details:

Email: fepohop572@gmail.com
Phone: +44 7454 402749

Once your return request is approved, we will provide instructions for returning the item.

Return Address:
FEPOHOP
13 High Street
Cinderford, England, GL14 2SE
United Kingdom

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method within 7 business days. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. We may request photographs of the item and packaging to help resolve the issue quickly.

In such cases, FEPOHOP will cover the reasonable return shipping costs and provide a replacement or full refund where appropriate.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must be returned in accordance with this policy.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

FEPOHOP
Email: fepohop572@gmail.com
Phone: +44 7454 402749
Address: 13 High Street, Cinderford, England, GL14 2SE, United Kingdom